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Website Terms and Conditions

Website Terms and Conditions for Roam Aus Magazine

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Effective Date: June 6, 2025

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1. Introduction and Acceptance of Terms

Welcome to www.roamaus.com (the "Website"), owned and operated by Roam Manor Pty Ltd (ABN 57 648 495 407), trading as Roam Aus Magazine.

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Upon using this Website, you hereby indicate your acknowledgement and agreement to abide by the terms and conditions of use outlined herein (the "Terms"). In the context of these Terms, "Us," "Our," and "We" refer to Roam Manor Pty Ltd / Roam Aus Magazine, and "You" and "Your" refer to you as the client, visitor, website user, or subscriber.

If you do not agree with these Terms, you must cease usage of the Website immediately. We reserve the right to review and change any of the Terms by updating this page at our sole discretion. Any changes to the Terms take immediate effect from the date of their publication.

 

2. User Accounts and Subscriptions ("Roam Subs")

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(a) Account Creation: To access our digital magazine and other member benefits, you must register for an account and become a subscriber ("Roam Sub").

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(b) Eligibility: You must be at least 18 years of age to create an account and subscribe to our services. You warrant that any information you provide during the registration process is accurate, correct, and up to date.

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(c) Account Responsibilities: You are responsible for maintaining the confidentiality of your account password. You are solely responsible for all activities that occur under your account. We do not store or have access to your password.

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(d) Subscription Payments: Subscriptions are offered on a recurring monthly ("Roam Aus Explorer") or annual ("Roam Aus Legend") basis, as selected by you at the time of purchase. Payments are processed via our third-party payment processor, Stripe, and may be made by Card, Apple Pay, or Google Pay. By subscribing, you authorise us to charge your chosen payment method on a recurring basis.

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(e) Cancellation: You may cancel your subscription at any time through your 'Roam Subs' member portal on our Website. The cancellation will take effect at the end of your current paid billing period.

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(f) Termination by Us: We reserve the right to suspend or terminate your account and subscription without notice if you breach these Terms, including but not limited to failing to make a payment or engaging in prohibited conduct. Termination will result in the immediate revocation of access to all subscription content and forfeiture of eligibility for any ongoing competitions or promotions.

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3. Product Sales, Delivery, and Refunds

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(a) Merchandise: We offer merchandise, such as water bottles, for sale on our Website.

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(b) Delivery Policy: Merchandise is shipped from Airlie Beach, Queensland, via Aramex or another designated carrier. We are responsible for the product until it is delivered to the address you provide. Risk in the products passes to you upon delivery. Please inspect all goods upon arrival.

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(c) Refund Policy:
Digital Magazine Subscriptions: All payments for digital magazine subscriptions are final and non-refundable.
Merchandise: If you are not satisfied with your merchandise due to issues with quality or if it was damaged in transit, you may return it for a refund within 20 days from the date of delivery. To initiate a return, please contact us at info@roamaus.com. Returned items must be in their original condition.

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4. User-Generated Content (UGC)

(a) Submissions: We may engage certain users, contributors, or partners ("Feature Partners") to provide content for our magazine and promotional channels. This content may include photos, videos, articles, stories, and quotes ("UGC").

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(b) License to Use UGC: By providing UGC to us, you grant Roam Manor Pty Ltd a worldwide, non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, modify, adapt, edit, publish, translate, and distribute the UGC in any existing or future media, including our Website, social media channels, and marketing materials. You also grant us the right to use your name or brand name in connection with the UGC for attribution purposes.

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(c) Your Warranties: You warrant and represent that:
You are the sole owner of the UGC and/or have obtained all necessary rights, licenses, and permissions to grant us the rights described herein.
The UGC does not infringe upon the copyright, trademark, privacy, or any other intellectual property rights of any third party.
You agree to indemnify us against any claims, damages, or losses arising from a breach of these warranties.

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5. 'Roam Aus Rangers' Affiliate Program

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(a) Participation: We may, at our sole discretion, invite certain individuals to participate in our 'Roam Aus Rangers' affiliate program ("Rangers"). Participation is by invitation only.

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(b) Referral Fee: Rangers will be provided with a unique referral code. For each new, paying subscriber that signs up using your code, you will receive a referral fee at the rate agreed upon in writing at the commencement of your participation in the program. This fee is payable only for legitimate, verified, and paying subscribers.

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(c) Code Usage: Your referral code is intended for sharing on your personal channels (e.g., your own social media, blog, or website). You are not permitted to share your code on public coupon or discount websites.

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(d) Program Terms: We reserve the right to modify the terms of the Ranger program, or to cancel your participation and your referral code, at any time, for any reason, without notice or liability. There are no guaranteed earnings.

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6. Monthly Giveaways and Competition Entry Allocation

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Eligibility for entry into any competitions, giveaways, or promotions ("Giveaways") is strictly limited to active, paid-up 'Roam Subs' subscribers. All prizes are non-transferable and cannot be exchanged for cash or any other alternative. To be eligible to receive a physical prize, the winner must provide a valid delivery address within Australia. Prizes will be delivered via our designated carrier and may require collection from a local post office or depot as per the carrier's standard procedures.

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The allocation of entries is as follows:
(a) Entry Allocation:

Roam Aus Explorer (Monthly Subscription): You will receive ten (10) entries into the current monthly Giveaway for each successful monthly subscription payment.
Roam Aus Legend (Yearly Subscription): Upon a successful annual subscription payment, you will immediately receive one hundred and twenty (120) base entries plus twenty (20) bonus entries, for a total of one hundred and forty (140) entries.

(b) Subscription Status and Entry Management:

Active Subscription: While your subscription is active and in good financial standing, you will accumulate entries as described above and remain eligible for all Giveaways.
Cancelled, Paused, or In-Arrears Subscription: If your subscription is cancelled, paused, or your payment fails, your access to member content will cease, and your entire balance of entries will become 'Inactive'. You will not accumulate new entries or be eligible for Giveaways while your subscription status is Inactive.
Reactivation and Grace Period: You have a one (1) calendar month grace period from your subscription's lapse date to reactivate your account and retain your entry status.
Reactivation within the Grace Period: If you reactivate your subscription within this one-month period, your full 'Inactive' entry balance will be restored, and you will resume accumulating entries with your next successful payment.
Reactivation After the Grace Period: If you reactivate your subscription after the one-month grace period has expired, your previously 'Inactive' entry balance will be permanently halved. Your entry accumulation will then reset, starting from the new reactivation date.

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7. Intellectual Property

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All content, branding, and materials on this Website, including but not limited to text, graphics, logos, images, and software (the "Content"), are the property of Roam Manor Pty Ltd or its licensors and are protected by Australian and international copyright laws. Except for your personal, non-commercial use, you may not copy, reproduce, republish, or distribute any Content without our prior written permission.

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8. Prohibited Conduct

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You agree to use this Website only for lawful purposes. You must not:
Engage in any conduct that is unlawful, defamatory, harassing, or that may cause distress or inconvenience to any person.
Transmit or post obscene, offensive, or disruptive content.
Infringe upon the rights of any third party.
Knowingly transmit any viruses, trojans, or other malicious code to or through the Website.

We reserve the right to moderate all content and remove any user or subscriber who violates these rules.

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9. Disclaimers and Limitation of Liability

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(a) Content Disclaimer: The information on this Website is provided for informational and entertainment purposes only. It does not constitute professional safety, financial, or travel advice. You are solely responsible for any decisions you make based on this information. We strongly encourage you to consult official and primary sources (e.g., government travel advisories, national park services) before making any travel plans.

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(b) General Liability: To the fullest extent permitted by law, Roam Manor Pty Ltd assumes no liability for any inaccuracies or omissions on this Website, or for any direct, indirect, special, or consequential damages arising from the use of, or the inability to use, the Website or its content.

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10. Third-Party and Affiliate Links

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This Website contains links to third-party websites. These links are provided for your convenience. We do not endorse and are not responsible for the content or privacy practices of these external sites.

Affiliate Disclosure: We may participate in affiliate marketing programs. This means that some of the links on our Website are affiliate links, and if you click on one and make a purchase, we may receive a small commission at no extra cost to you.

 

11. Dispute Resolution

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If a dispute arises out of these Terms, we encourage you to first contact us at info@roamaus.com to seek a resolution. If we are unable to resolve the dispute through informal negotiations, both parties agree to endeavour to resolve the dispute by mediation before commencing any legal proceedings.

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12. Governing Law

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These Terms are governed by the laws of Queensland, Australia. Any disputes arising from your use of the Website will be subject to the exclusive jurisdiction of the courts of Queensland.

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13. Contact Us

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For questions regarding these Terms, please contact us:
Email: info@roamaus.com
Phone: 0414 377 126
Mailing Address: ROAM MANOR PTY LTD, Queensland, Australia

 

 

Privacy Policy

Privacy Policy for Roam Aus Magazine

 

Effective Date: June 6, 2025

 

1. Our Commitment to Your Privacy

Roam Manor Pty Ltd (ABN 57 648 495 407), trading as Roam Aus Magazine ("we", "us", "our"), is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy applies to your interactions with our website, www.roamaus.com (the "Website"), our subscriptions, and our services.

 

2. What Information We Collect

We collect information necessary to provide our services to you. The types of personal information we may collect include:

• Personal Identification Information: Your name, email address, phone number, and mailing address when you subscribe, purchase merchandise, or enter competitions.

• Payment Information: Credit or debit card details, which are processed securely by our third-party payment processor, Stripe. We do not store your full credit card details on our servers.

• Account Information: Your username, password, and subscription preferences for your 'Roam Subs' member account.

• Technical & Usage Data: Your IP address, browser type, device information, and data on how you interact with our Website. This is collected via cookies and analytics tools.

• Competition & Campaign Data: Information you provide when entering our giveaways or participating in affiliate campaigns.

• User-Generated Content: Photos, articles, stories, and personal details you voluntarily provide to us as a "Feature Partner" with the intent for it to be publicly displayed on our Website, social media channels (like Instagram, Facebook, YouTube), or in our promotional materials. By providing this information, you consent to its public display.

We do not knowingly collect "sensitive information" (e.g., health information) unless it is provided by you as part of a feature story with your explicit consent for publication.

 

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your subscription and deliver our digital magazine.

• To fulfil and deliver merchandise orders.

• To process payments securely.

• To administer our 'Ranger' affiliate program, including processing referral payments.

• To manage entries and award prizes for competitions and giveaways.

• To communicate with you about your account, promotions, and updates.

• To publish and showcase user-generated content from our Feature Partners.

• To improve our Website, services, and user experience through analytics.

 

4. Disclosure of Your Information

We only share your information with trusted third parties when necessary to provide our services. We do not sell your personal data. We may disclose your information to:

• Service Providers: Third parties who provide services on our behalf, such as payment processing (Stripe), freight and delivery (Aramex), and marketing platforms (Mailchimp, GoHighLevel).

• Business Partners: Companies involved in affiliate campaigns or prize fulfillment for competitions.

• Legal Obligations: As required by Australian law, a court order, or in response to a request from a law enforcement agency.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. These technologies include Wix Analytics, Google Analytics, Facebook Pixel, and others. Cookies are small files stored on your device that help our Website remember your preferences.

By using our Website, you consent to the use of these cookies. You can manage or disable cookies through your browser settings; however, please note that some features of the Website may not function correctly without them.

 

6. International Data Transfers

Our business uses third-party service providers that may be located overseas (e.g., Wix for hosting, Mailchimp for email marketing). As a result, your personal information may be transferred to and stored in countries outside of Australia. We will take reasonable steps to ensure that any overseas recipient of your personal information handles it in a manner consistent with the Australian Privacy Principles.

 

7. Data Security and Retention

We employ robust security measures to protect your personal information from unauthorised access, modification, or disclosure. However, no system can guarantee absolute security.

We retain your personal information for as long as is necessary to provide you with our services, and to comply with our legal obligations. If an account is inactive for a period of 12 months, the profile data may be archived or deleted.

 

8. Children's Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have collected such information, we will take steps to delete it.

 

9. Your Rights Under Australian Privacy Law

Under Australian law, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete data.

• Erasure: Request the deletion of your data, subject to our legal or contractual obligations.

• Opt-Out: Unsubscribe from our marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at info@roamaus.com.

 

10. Notifiable Data Breaches (NDB) Scheme

In the unlikely event of a data breach that is likely to result in serious harm to individuals, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.

 

11. How to Make a Complaint

If you have a concern about how we have handled your personal information, please contact us first at info@roamaus.com. We will investigate your complaint and respond to you in writing.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, please visit the OAIC website at www.oaic.gov.au.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

 

13. Contact Us

If you have any questions or concerns, please contact us:

• Email: info@roamaus.com

• Phone: 0414 377 126

• Mailing Address: ROAM MANOR PTY LTD, Queensland, Australia